![PlayStation support/customer service is appalling. Asked for a refund on a Modern Warfare download they charged me twice for and this is the response I got 3 days after the "24 hours" PlayStation support/customer service is appalling. Asked for a refund on a Modern Warfare download they charged me twice for and this is the response I got 3 days after the "24 hours"](https://preview.redd.it/p6bzmb70k1341.jpg?width=640&crop=smart&auto=webp&s=31a713afa7cfb45b18796447e87ff04612f2da74)
PlayStation support/customer service is appalling. Asked for a refund on a Modern Warfare download they charged me twice for and this is the response I got 3 days after the "24 hours"
PS Remote Play | Download the PS Remote Play app and stream PS5 and PS4 games to your device | PlayStation
![i thought the policy was that if you had played <2hours then you could refund a purchase? when did it change? : r/playstation i thought the policy was that if you had played <2hours then you could refund a purchase? when did it change? : r/playstation](https://preview.redd.it/i-thought-the-policy-was-that-if-you-had-played-2hours-then-v0-z4zk5hbretha1.jpg?width=640&crop=smart&auto=webp&s=96a4ce529410dd3b27a9065015619d48a8b4cdc3)
i thought the policy was that if you had played <2hours then you could refund a purchase? when did it change? : r/playstation
![Not being allowed refund? Haven't downloaded or streamed the dlc. Purchased the full game after but didn't download it yet. : r/playstation Not being allowed refund? Haven't downloaded or streamed the dlc. Purchased the full game after but didn't download it yet. : r/playstation](https://preview.redd.it/csv5yv0upd181.jpg?auto=webp&s=c0f49d96dfd62126e157dcde84e1b2b8759cdd0b)