With Playstation, do not request anything via the online/email portal. Call sony direct. The online/email method will return the same response: no faults identified. Call and speak to someone. They are WELL
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1 (800) 345-7669: Reaching Out to Sony Customer Support - Talk To a Human
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3 Easy Ways to Contact PlayStation - wikiHow
Ask PlayStation on Twitter: "@ZKartaoui Here to help! This guide will get you back in your account by simply answering some questions: https://t.co/sMnhHGPvcO some scenarios might send you to our chat team
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